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| The
Child Nutrition Program is now accepting lunch payments on-line. With
our new system, we hope to make paying for lunch more convenient. Never
again write a check, send cash in envelopes, or worry if your child or
children have enough money in their account. We've made paying for multiple
students more convenient. Check with your school or with the Child
Nutrition Office to learn if this option is available for your school
Child Nutrition will continue to accept
payments by cash or check in your child's school cafeteria.
Other features include:
- pay for multiple students in just one click
- review individual student meal histories of up to 30
days
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www.LunchPrepay.com |
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When is my
student's account updated?
 | Accounts are verified -
Monday through Thursday after 6:00 p.m..
| Money is posted to student
accounts - Monday through Thursday after 7:00 p.m..
| Transactions completed after
1:00 p.m. on Friday will not be posted until
after 7:00 a.m. on Monday.
| Payments will not post on
weekends, Holidays or anytime school is not in session. |
| Meal Histories are posted after 9:00
p.m. daily. |
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Transaction
Fees
Effective July 1, 2007, our vendor will institute
the following services and transaction fees
For a Premium Account:
| A premium account allows you
access to view your child's meal history and make payments to
their account.
| Service Fee - Annual
Parent Registration Fee of $10.00 (valid for one year).
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| Transaction Fee - 3%
of on-line payment to student account.
$25.00 payment = $ 0.75 fee
$100.00 payment = $ 3.00 fee
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For a Standard Account:
| A standard account ONLY
allows you to make payments to your child's account.
| Transaction Fee - 3%
of on-line payment to student account.
$25.00 payment = $ 0.75 fee
$100.00 payment = $ 3.00 fee
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New Services
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Email notification when money has been posted to student account.
Email notification when student account reaches a low balance level
designated by you.
Telephone support Monday - Friday between 8:00 a.m. & 5:00 p.m.
at (828) 728-8407. |
Caldwell County Schools do
not receive any portion of these fees. |
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Who do I
contact when I have a problem?
| On
Line transactions: When you have a problem with your
LunchPrepay account, contact our third party vendor. (Education
Management Systems).
Examples of problems are:
(1) unable to locate your child's account
(2) account balance is incorrect, because money has been placed on
your child's account and it hasn't posted after the 24 hour time
frame.
| The third party vendor
(Education Management Systems) can assist you with issues directly related to transactions
performed on the prepay web site. You may contact them by clicking
the "Contact Us" button on the LunchPrepay web site.
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| Cash
or Checks: Contact your child's cafeteria manager
should you have a question regarding a purchase made to your child's
account.
| Purchases:
Contact your child's cafeteria manager should you have a question
regarding a purchase charged to your child's account. |
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What happens
to Account Balances?
| If your child changes schools within Caldwell County, your child's money will
follow him to the next school. School cafeteria managers
handle student account transfers.
| If you are using the LunchPrepay
system, and your child is changing schools within
Caldwell County, you will need to edit the student information on
your parent account for LunchPrepay. The student will be re-verified
to their new site. The system will automatically transfer
funds to the new school.
| If your child is moving out
of the Caldwell County district and you wish to receive your child's
account balance, please do the following:
-send a note to the cafeteria
manager that your child will no longer be attending school
in
Caldwell County and that you would like his balance refunded to you.
- list your correct mailing
address.
- list your social security number.
| The cafeteria manager will
send the request to the Education Center where the request will be
processed. A check for the balance will be printed and sent to
you in the mail. |
| If your child's account has
a debt, you will need to remit payment for any charges prior to the
student's departure from Caldwell County. |
| If your child is being
promoted
from the elementary to middle or middle to high, school positive and
negative balances will follow your child. However, if you request
that your child's positive balance be returned, you will need to
send a written request to the school cafeteria manager prior to the
last day of school. If you do not notify the school before the
summer break, you may contact the Child Nutrition office anytime
during the summer and request a refund. You will need to provide:
your student's name, last school of attendance, your full name,
social security number, and a
current address.
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| If your child remains at the
same school from year to year, the account balance will also remain.. However,
a negative balances must be paid in
full by the end of the school year. |
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Getting
Started |